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Aviation & Hospitality

Senior Manager, Crew Tracking

American Airlines

Lead American Airlines’ 24-hour crew-tracking organisation and ensure flight crews remain legal and available to operate assigned sequences.

American Airlines logo

Location

Fort Worth, Texas, United States

Work mode

On-site

Employment

Full-time

Experience

Senior

Visa support

Not Specified

Salary

Salary not disclosed

Opportunity

Job Description

The senior manager leads more than 100 crew-operations employees in a continuous operational environment. The role is responsible for crew legality, operational coverage, disruption response, leadership development and reliable execution of the flight schedule.

Responsibilities

• Lead crew coordinators, trackers, supervisors and duty managers.
• Ensure flight crews remain legal and operationally available.
• Direct crew recovery during irregular operations.
• Monitor staffing, operational risks and performance.
• Coordinate with flight operations and crew scheduling.
• Develop leaders and maintain consistent procedures.
• Support a continuous 24/7 operational environment.

Eligibility

• At least five years of leadership experience in crew operations or customer service.
• Experience leading large operational teams.
• Ability to make time-sensitive decisions during disruptions.
• Strong airline operations and regulatory awareness.

Required Skills

Crew operationsLarge-team leadershipDisruption management

Preferred Skills

Crew scheduling systemsAirline regulatory compliance

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