Opportunity
Job Description
The Incident Operations Lead coordinates the operational execution of cybersecurity incident response across JetBlue’s airline technology environment. The role manages communications, action tracking, documentation, exercises and post-incident improvements.
Responsibilities
• Coordinate cybersecurity incidents and response bridges.
• Manage stakeholder communications and action tracking.
• Support incident declaration, escalation and severity alignment.
• Translate technical findings for senior leadership.
• Maintain incident timelines, decisions and evidence references.
• Track remediation and corrective actions to closure.
• Improve incident-response procedures and templates.
• Coordinate tabletop exercises and readiness reviews.
Eligibility
• Relevant bachelor’s degree or accepted equivalent professional experience.
• Four years of cybersecurity, technology-incident or enterprise-operations experience.
• Understanding of containment, remediation and evidence handling.
• Strong incident documentation and stakeholder-communication skills.
• Ability to work effectively during high-pressure events.
• Legally authorised to work in the United States without sponsorship.
Required Skills
Preferred Skills
Application Instructions
Select “Apply now,” complete the JetBlue careers profile and submit evidence of cybersecurity incident coordination, operational response and stakeholder-management experience.
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