Opportunity

Job Description

Define and lead GM Energy’s customer-success strategy across charging, battery-storage leasing, vehicle-to-home, vehicle-to-grid and future energy services. Turn customer insights into scalable improvements across products, channels, installation partners and service operations.

Responsibilities

• Develop GM Energy’s customer-success strategy.
• Improve customer outcomes across energy products and channels.
• Establish customer-experience metrics and operating processes.
• Prepare the organisation for battery-storage leasing and V2G services.
• Coordinate product, sales, service and partner teams.
• Resolve systemic customer issues and improve retention.

Eligibility

• Significant customer-success or customer-experience leadership experience.
• Experience managing complex products, services and external partners.
• Strong strategic, analytical and organisational leadership.
• Ability to influence senior cross-functional stakeholders.
• Must possess US work authorisation without GM sponsorship.

Required Skills

Customer-success strategyExecutive leadershipCustomer-experience analyticsCross-functional programme management

Preferred Skills

Battery energy storageVehicle-to-grid servicesEV chargingDistributed-energy resources

Application Instructions

Select “Apply Now” on the official GM Careers page, complete the applicant profile and upload a résumé demonstrating senior customer-success and energy-product leadership. Reference JR-202618951.

Apply on employer website

GM Energy, Head of Customer Success